CK Studio Salon Client Policy

Welcome to CK Studio Salon. We are committed to providing you with an exceptional, relaxing experience. To ensure everything runs smoothly for you and our team, please take a moment to review our policies below. These guidelines are designed with your satisfaction, safety, and comfort in mind.

Arrival & Scheduling

• Arrive 15 minutes early. If you are more than 15 minutes late, your service may be shortened or canceled, and a 50% service fee may apply to cover the reserved time.
• Book ahead. We recommend securing your next appointment before you leave to lock in your preferred time.
• Late arrivals. We will do our best to accommodate you, but significant delays may require rescheduling to keep our schedule on track for all clients.

Salon Environment

• Children & Guests: To maintain a peaceful, safe experience for all clients, we kindly ask that only those receiving services attend. Children under 12 must be accompanied by an adult if receiving a service, but we request no additional guests or children join you. CK Studio Salon is not responsible for accidents or injuries on our premises.
• Team Collaboration: Our staff works together to ensure you are well cared for. If you are ever uncomfortable with your assigned stylist, let us know and we will switch you to another team member, no questions asked.
• Specialty Services: For time-intensive services like balayage, extensions, keratin treatments, or esthetic procedures, a consultation may be required to discuss timing, cost, and maintenance. Deposits may be requested to reserve your slot, and last-minute changes to these services may incur a 100% cancellation fee due to their complexity.

Pricing

All prices are subject to change at the discretion of your stylist or specialist, reflecting their expertise and your unique service needs.

Service Refund Policy

At CK Studio Salon, we stand behind the quality of our work. If you are not satisfied with your service, here is how we will make it right:

Client Responsibilities

Refunds will not be issued for issues caused by client actions, such as failing to disclose allergies, not following aftercare instructions, or requesting a service against stylist advice.

In-House Resolution

We kindly ask that you work with us directly rather than seeking chargebacks through your credit card company, as this allows us to resolve your concerns efficiently and maintain the quality you expect.

Complaint Resolution Process

Have a concern? We want to hear about it. Our process ensures a fair, transparent resolution:

All complaints are handled in-house to ensure fairness and consistency. Our goal is to resolve your concerns promptly.

Payment Methods

• Accepted: Visa, MasterCard, AMEX, Discover, Apple Pay, cash, debit cards, personal checks, and Zelle.
• Surcharge: Credit card payments incur a 3.9% fee. Avoid this by paying with cash or Zelle.
• Exclusions: We do not accept Visa or Mastercard gift cards.

Gratuities

Tips are entirely at your discretion as a thank-you for exceptional service. Please note that gratuities cannot be added to credit card payments and are not included in gift certificates.

Gift Certificate Policy

Gift certificates are non-refundable and non-redeemable for cash. Lost or stolen certificates cannot be replaced. Gift certificates remain valid in accordance with applicable Illinois law.

Return Policy

All product sales are final and non-refundable.

Cancellation & Appointment Policies

• Confirmation: Please confirm your appointment via text, call, or email at least 24 hours in advance. Unconfirmed appointments may be canceled at our discretion.
• Cancellation notice: We require 48 hours' notice for cancellations or rescheduling.
• Within 48 hours: A 50% service cost charge will apply.
• No-shows or same-day changes: A 100% service cost charge will be applied (e.g., cancellations, rescheduling, or switching services such as a 4-hour balayage to a 1-hour haircut).
• Reminders: Our system sends appointment reminders to help you stay on track.

Service Refusal

CK Studio Salon reserves the right to refuse service to anyone who is disrespectful, behaves inappropriately, ignores professional advice, or has a pattern of last-minute cancellations or no-shows.

Liability Waiver

Risk Acknowledgment

CK Studio Salon and its staff are not liable for allergic reactions, scalp irritation, skin reactions, or hair damage resulting from salon services, esthetic treatments, or products used during your appointment. Chemical treatments, coloring, styling, laser treatments, and skincare procedures carry inherent risks. Please inform us of any allergies or sensitivities before your appointment.

Allergy & Patch Testing

For your safety, we require or recommend a patch test 24–48 hours before any chemical service (e.g., hair coloring, perms) if it is your first time with us or if we are using a new product. Please inform us of any allergies or sensitivities so we can ensure a safe experience.

Health & Safety

To protect our clients and staff, we reserve the right to refuse service if a client arrives with a contagious condition (e.g., lice, flu symptoms). If the salon must cancel your appointment due to unforeseen circumstances (e.g., staff illness, emergencies), we will notify you promptly and reschedule at no additional cost.

Photo & Video Consent

With your consent, we may photograph or record your hair or treatment results for use on our social media, website, or marketing materials. If you prefer not to be photographed, please let your stylist or specialist know before your service begins — no questions asked.

We collect your contact information to confirm appointments and enhance your experience. Your data is stored securely and never shared without consent. For full details, please see our Privacy Policy.

Policy Acknowledgment

By booking an appointment with CK Studio Salon, you agree to these policies. We are happy to provide a copy or discuss any questions at your appointment.